Zan Chandler is a foresight/innovation researcher and facilitator. Her unusual mix of training in strategic foresight, innovation, media production and linguistics has enabled her to work in a variety of settings – from management consulting, to provincial and federal government, media production and film festivals, and design. Her core skills lie in diving deep into a problem and identifying key insights, facilitating groups in building new skills and knowledge, being sensitive to pockets of the future that exist in the present, and using all this to enable people and organizations understand the future so that they can make better decisions today.
She has leveraged her foresight skills and training in a variety of future-focused studies related to Canada’s cultural policy framework, media industries in Ontario, art and design education, the economy in Ontario and self-regulated professions. An empathetic listener who works closely with clients to understand their needs, context and barriers to success, she has conducted interviews, training sessions and workshops for clients in the arts and cultural sector. Zan has made use of an ever-expanding toolkit of qualitative research methods and techniques in order to understand the evolving relationship between creators and audiences, policy makers and stakeholders, and businesses and customers.
Since January 2014, Zan has been working with KerrSmith Design, where she has applied her skills and knowledge to foresight and innovation projects touching the arts and cultural, regulatory, post-secondary education and public transport sectors. Prior to joining KerrSmith, Zan focused her energies on developing ZancomMedia, a consultancy that focused on research, strategic thinking for arts and media organizations. Over the years, her research projects included analysis of the performance of Canadian feature films on the international film festival circuit, stakeholder consultations with Canada’s Inter-arts community for the Canada Council for the Arts, and an evaluation of audience engagement methods used by the first cohort of the Media Lab’s ideaBOOST program.
In the decade before starting ZancomMedia, Zan worked at the Department of Canadian Heritage and the Canada Council for the Arts where she focused on research and policy development in the areas of the arts, film/broadcasting and interactive digital media.
Zan is a graduate of the University of Toronto, Ryerson University, OCAD University and the CFC Media Lab.